Tips and Tricks for Using Teamstudio CIAO!

Some of the most common issues about Teamstudio CIAO! that are reported to Teamstudio's Technical Support Group are the following:

Error Messages

• When first putting a database under CIAO! control or performing a make version operation, a user may get the following error message: "You are not allowed to perform that operation". This message appears as a result of a user attempting to access a private view or agent in a database design that he or she did not create. Notes does not allow access to these views or agents to anyone but the user who created them. To fix the problem, either change all the elements to "shared", or make a new copy of the database in order to erase all private elements.
• When first putting a database under CIAO! Control or performing a make version operation, a user may get the following error message: "One or more source documents is missing, run fix-up". This error is due to a minute corruption in an element or document in the database. Running a "fix-up and compact" may resolve the corruption. However, if the corruption is more complex than it initially appeared, a new copy or replica may have to be created from the original database.

Finding Out if the CIAO! Server Application is Configured Correctly

If you suspect that your Teamstudio CIAO! Server application is not running correctly, or that it hasn't been properly configured, you should first check the Teamstudio.ini file, which is found in the Domino\Data subdirectory on the server for the CIAOConfig and CIAOKey lines. Next, go to a Notes Designer client that does not have CIAO! installed, and attempt to make a design change to one of the CIAO!-controlled databases on the server. If you do not get the error message, "You are not allowed to perform that operation", then the CIAO! server application is not installed correctly. In this case, it might be time to give Teamstudio Technical Support a call.

Reconfiguring CIAO! to Watch a Database when the Database ID has Changed

If a database ID has changed, and you want to reconfigure CIAO! to watch it, you can easily do so by using either the CIAO! Disaster Recovery Process or Update Agent (Update after DBID Change). Both of these topics are found in the online Teamstudio for Developers user guide in the Teamstudio CIAO! section.