TEAMSTUDIO GROUP STATEMENT OF PRIVACY

Teamstudio is committed to protecting your privacy and providing you with a safe online experience. This Statement of Privacy applies to the Teamstudio website, as well as our interactions with you through other media, and governs how we collect, use, store, and share data. By using the Teamstudio website or communicating with our sales or technical support staff, you consent to the data practices described in this statement.

Teamstudio, Inc. is the data controller for the personal data described in this policy. We are incorporated in the United States, with our principal place of business at 100 Cummings Center, Suite 207P, Beverly, MA 01915, USA.

For users in the United Kingdom and European Economic Area, please also refer to the section headed "International Data Transfers and UK/EEA Users" below.

What data do we collect?

Teamstudio collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number, when you register, purchase a product, request support, or otherwise contact us. Teamstudio may also collect anonymous demographic information, which is not unique to you, such as your ZIP/postal code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that may be automatically collected by Teamstudio. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information may be used by Teamstudio for the provision of services, to maintain quality of the services, and to provide general statistics regarding use of the Teamstudio website or other services.

We also collect usage data (how you use our website and products, via cookies and similar technologies) and records of your correspondence with our sales and technical support teams.

Teamstudio does not collect or process sensitive categories of personal data, such as racial or ethnic origin, health data, or political opinions.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Teamstudio public message boards, this information may be collected and used by others.

How do we collect your data?

Teamstudio collects and processes your data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser's cookies.

Legal Basis for Processing (UK and EEA Users)

Where the UK General Data Protection Regulation (UK GDPR) or EU GDPR applies to our processing of your personal data, we rely on the following legal bases:

  • Contract performance - where processing is necessary to fulfil a contract with you, or to take steps at your request prior to entering a contract (for example, processing your order or providing technical support).

  • Legitimate interests - where processing is necessary for our legitimate interests, and those interests are not overridden by your rights - for example, to operate and improve our website, to maintain records of our business relationships, and to communicate with existing customers about relevant products and updates.

  • Compliance with a legal obligation - where processing is required to comply with applicable law.

  • Consent - where we rely on your consent, we will make this clear at the point of collection. You may withdraw consent at any time by contacting us at contactus@teamstudio.com.

How do we use your data?

Teamstudio uses your personal information to operate the Teamstudio website and to deliver services to you. Teamstudio may also use your personally identifiable information to inform you of other products or services available from Teamstudio and its affiliates, where you have not opted out and we have a legitimate basis to do so. Teamstudio may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Teamstudio does not sell, rent or lease its customer lists to third parties. Teamstudio may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Teamstudio may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Teamstudio, and they are required to maintain the confidentiality of your information. We may also share data with professional advisers such as lawyers, auditors, and insurers, where necessary.

Teamstudio keeps track of the websites and pages our customers visit within Teamstudio, in order to determine what Teamstudio services are the most popular. This data is used to deliver customized content and advertising within Teamstudio to customers whose behavior indicates that they are interested in a particular subject area.

Teamstudio will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Teamstudio; (b) protect and defend the rights or property of Teamstudio; and, (c) act under exigent circumstances to protect the personal safety of users of Teamstudio, or the public.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. In practice:

  • Customer account and transaction data: retained for the duration of the customer relationship and for seven years thereafter, to comply with financial record-keeping obligations.

  • Support correspondence: retained for three years from the date of last contact.

  • Website usage data (cookies and logs): retained for up to 13 months.

  • Marketing contact data: retained until you unsubscribe or we determine the data is no longer relevant.

After the applicable retention period, data is securely deleted or anonymized.

What are your data protection rights?

Teamstudio would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access — You have the right to request Teamstudio for copies of your personal data. There is no charge for making a request.

  • The right to rectification — You have the right to request that Teamstudio correct any information you believe is inaccurate. You also have the right to request Teamstudio to complete information you believe is incomplete.

  • The right to erasure — You have the right to request that Teamstudio erase your personal data, under certain conditions.

  • The right to restrict processing — You have the right to object to Teamstudio's processing of your personal data, under certain conditions.

  • The right to object — You have the right to object to our processing of your data where we rely on legitimate interests.

  • The right to data portability — You have the right to request that Teamstudio transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email at contactus@teamstudio.com.

How do we use cookies?

The Teamstudio website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We use the following categories of cookies:

  • Strictly necessary cookies: required for the website to function. These cannot be disabled.

  • Analytics cookies: help us understand how visitors interact with our website, so we can improve it. We use anonymised data for this purpose.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Teamstudio pages, or register with Teamstudio site or services, a cookie helps Teamstudio to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.

How can you manage cookies?

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Teamstudio services or websites you visit. For more information on managing cookies, visit www.allaboutcookies.org.

Security of your personal information

Teamstudio secures your personal information from unauthorized access, use or disclosure. Teamstudio secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure, through measures including access controls and encryption of data in transit, and in line with our documented software development security practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals, in accordance with applicable law.

International Data Transfers and UK/EEA Users

Teamstudio is based in the United States. If you are located in the United Kingdom or European Economic Area, your personal data will be transferred to and processed in the United States or Japan. We rely on the following safeguards for such transfers:

Standard Contractual Clauses (SCCs) approved by the European Commission and, where applicable, the UK International Data Transfer Agreement (IDTA), incorporated into our agreements with relevant service providers.

If you would like further information about these safeguards, please contact us at contactus@teamstudio.com.

Privacy policies of other websites

The Teamstudio website may contain links to other websites. This Statement of Privacy applies only to our website. If you choose to link to another website from Teamstudio, you should read their privacy policy so that you can understand how those websites collect, use and share your information. Teamstudio is not responsible for the privacy statements or other content on websites outside of the Teamstudio and Teamstudio family of websites.

Changes to this statement

Teamstudio reviews this Statement of Privacy at least annually and may occasionally make updates. Teamstudio encourages you to periodically review this Statement to be informed of how Teamstudio is protecting your information. The date at the bottom of this page reflects when it was last updated.

Contact information

Teamstudio welcomes your comments regarding this Statement of Privacy. If you believe that Teamstudio has not adhered to this Statement, please contact us via email at contactus@teamstudio.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Teamstudio has not addressed your concern in a satisfactory manner, you may contact the relevant data protection supervisory authority.

In the United Kingdom: Information Commissioner's Office (ICO) — https://ico.org.uk/make-a-complaint/

In the European Union: contact the supervisory authority in your EU member state of residence.

Updated August 13, 2026